Available for systems administration and managed web work LinkedIn ash@ashlesliethoth.info (720) 481-5777

Help with your Windows computer

Remote Support

Download the installer, open AnyDesk, and tell me the numbers shown under Your Address. I’ll use that address to request a support session.

Start with the Windows installer

This is the Ninite installer supplied for your support session. Keep your computer connected to the internet while it installs AnyDesk.

Download AnyDesk installer for Windows

Ninite AnyDesk Installer.exe · 424 KB · Windows only

Select the download button if your download has not started. You still need to open the file and confirm any Windows installation prompts.

Open the downloaded installer

Choose your browser below. The filename is Ninite AnyDesk Installer.exe. If you downloaded it more than once, Windows may add a number to the name.

Google Chrome on Windows
  1. Click the Downloads arrow near the top-right corner, or open the three-dot menu and choose Downloads.
  2. Wait for Ninite AnyDesk Installer.exe to finish downloading, then click its name to open it.
  3. If it does not open there, select Show in folder, then double-click the file in File Explorer.

Chrome download help

Microsoft Edge on Windows
  1. Press Ctrl + J to open Downloads, or open the three-dot menu and choose Downloads.
  2. Find Ninite AnyDesk Installer.exe and wait for the download to finish.
  3. Select Open file. You can also use the folder icon to locate it and double-click it in File Explorer.

Edge shortcut help

Mozilla Firefox on Windows
  1. Click the Downloads arrow near the top-right corner, or press Ctrl + J.
  2. Wait for Ninite AnyDesk Installer.exe to finish, then click the file in the Downloads panel.
  3. Alternatively, click the folder icon and double-click the installer in File Explorer.

Firefox download help

Brave on Windows
  1. Open Brave’s main menu and choose Downloads.
  2. Find Ninite AnyDesk Installer.exe and wait for it to finish.
  3. Open the downloaded file, or use Show in folder and double-click it in File Explorer.
Opera on Windows
  1. Open the Opera menu and choose Downloads, or press Ctrl + J.
  2. Wait for Ninite AnyDesk Installer.exe to finish downloading.
  3. Open the file from Downloads. If needed, show it in its folder and double-click it in File Explorer.

Opera download help

Another browser, or you cannot find the file

Open File Explorer using the folder icon on the Windows taskbar. Select Downloads, find Ninite AnyDesk Installer.exe, and double-click it. If you chose a different save location, open that folder instead.

Safari is normally used on a Mac. This Windows installer cannot be used on a Mac; contact me for help with that device.

Let Ninite finish, then open AnyDesk

  1. If Windows asks whether to allow the Ninite installer to make changes, check that the verified publisher is Secure By Design Inc. If you were expecting this installation, choose Yes. If an administrator password is required and you do not have it, call me.
  2. Leave Ninite running while it downloads and installs AnyDesk. When it reports that AnyDesk has finished, close the Ninite window.
  3. Click the Windows Start button, type AnyDesk, and open the AnyDesk app. You can also use an AnyDesk desktop shortcut if one was created.

Already have AnyDesk? Open it from Start and continue to step 3. Ninite can also update an existing installation.

Tell me the numbers under Your Address

In AnyDesk, look for Your Address or the local ID. Read me every digit shown there. Do not use the box for entering someone else’s remote address.

Your Address
123 456 789
Example only — tell me the number on your own screen. Your number may have a different number of digits.

Call (720) 481-5777 and say: “My AnyDesk address is …”

You can also email the address to ash@ashlesliethoth.info. Include your name and a phone number where I can reach you. Leave AnyDesk open while we connect.

Accept the connection we arrange

When my request appears in AnyDesk, confirm with me on the phone that it is my request, review the permissions, and select Accept. Keep AnyDesk running during the support session.

You can end the session using Disconnect or by ending the active AnyDesk session. There is no need to create an unattended-access password for this assisted session.

If something does not work

The download did not start

Select the download button at the top of this page. Check your browser’s Downloads list before trying again. Browsers may ask you to confirm an executable download.

The browser or Windows blocked the file

Call me at (720) 481-5777 and read the message you see. Do not change your security settings to get past the warning.

Ninite reports an error, or AnyDesk has no address yet

Make sure your computer is connected to the internet. Leave AnyDesk open for a moment, then call me if the address still does not appear or the installer reports an error.

Official help: Ninite installation · Finding your AnyDesk address · Accepting a connection